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Centre for Excellence in Learning Supports
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Intercultural Education

Current Projects

The Centre for Excellence in Intercultural Education conducts applied research to create practical solutions to solve intercultural and immigrant integration challenges. Our research products are practical and useful resources used to support decision making, organizational and corporate capacity-building and knowledge transfer for our partners, clients and stakeholders.

AACTI R&D Program and Enterprise Development

Purpose: The purpose of this project is to develop the applied research capacity of the Centre for Excellence in Intercultural Education. . This project will develop a refined applied research framework to guide contract, industry-responsive interventions related to productivity and organizational development with intercultural components.
Sponsor: Alberta Association of Colleges and Technical Institutes/Alberta Advanced Education and Technology
Project Team: Todd Odgers, Erin Waugh, Jaimy Miller, Darcy McDonald, Cheryl Whitelaw
Partners: Lilydale, K-Bro, Durabuilt (Phase 1)
Project Time Frame June 2008 – June 2010
Deliverables: Guide to on-boarding and orientation training approaches to effectively integrate immigrants into the workplace.

 

Bridge to Transit Operators

Purpose: The purpose of this project is to research, develop and pilot an integrated language training curriculum for immigrants to prepare them to successfully complete transit operator entrance examinations. . This project is researching key language, industry specific communication and intercultural skills that need to be developed for transit operator candidates. . This innovative program will be piloted with two cohorts of candidates.
Sponsor: Alberta Employment and Immigration
Project Team: Karen Berg, Valeria Palladino
Partners: Edmonton Transit Service
Project Time Frame November 2008 – September 2010
Deliverables: Project Final Report, evidence-based bridging program to transition new Canadians to employment as transit operators.

 

Critical Incidents for Intercultural Communication in Health Care

Purpose: The purpose of this project is to develop a resource that will increase the intercultural communication competencies of health professionals practicing in culturally diverse healthcare contexts. The resource will also support internationally graduated health-care professionals recruited to work and live in Alberta.
Sponsor: Alberta Employment and Immigration
Project Team: Jake Evans, Jaimy Miller
Partners: NorQuest Health and Human Services division, Alberta College of Pharmacists, The Good Samaritan Society, NAIT Medical Stenographers and the M-CAP research group
Project Time Frame February 2009 – March 2011
Deliverables: Critical Incidents for Intercultural Communication in Health Care Resource

 

Guide to English in the Workplace: New Employee Orientation for Newcomers in the Workplace

Purpose:

This project will research and develop a model for new employee orientation guides to support newcomers in the trades. The model resource will be piloted and evaluated with a cohort of newcomer electricians to remove barriers to completion of worksite orientation and safety training.

Sponsor: Alberta Employment, Immigration & Industry
Project Team: Darcy McDonald, Kerry Louw, Cheryl Whitelaw
Partners: International Brotherhood of Electrical Workers (IBEW) Local 424
Project Time Frame April – October 2009
Deliverables: New employee orientation guide

 

Guide to English in the Workplace (Phase 2)

Purpose:

English in the Workplace (EWP) is an effective and flexible way to resolve language, cultural and integration challenges for businesses with multi-ethnic workforces. Non-native speakers need adequate language skills to participate fully in the workplace including conversation management. . Companies want to increase retention and reduce tensions that may exist within their multi-ethnic workforces. . Building on Phase 1, as well as work completed as part of the Rural Enhancement Initiative, this project will pilot and assess the Common Ground guide and training manual with Alberta companies from various industry sectors including Manufacturing, Food Processing, Food Service and Hospitality and Tourism. The Common Ground resource, developed through support from Alberta Employment and Immigration, is a guide and training manual that is designed to equip companies to offer English in the Workplace (EWP) for permanent and temporary foreign workers.

The Common Ground package consists of a guide, English in the Workplace: A How-to Guide for Employers, and the accompanying learner resource, English in the Workplace Training Manual. Common Ground has been developed to support Alberta workplaces in setting up and delivering their own EWP training program for employers at a Canadian Language benchmark of 4.

Sponsor: Alberta Employment, Immigration & Industry
Project Team: Doug Parsons, Jaimy Miller
Partners: Supreme International, Sepallo Food, The Little Potato Company, The Days Inn, Westwinds MotorInn
Project Time Frame February 2008 – September 2009
Deliverables: Common Ground EWP: A How-To Guide for Employers and EWP Training Manual

 

Immersion to Integration (Phase 2)

Purpose:

The objective of the two-year “From Immersion to Integration” project is to research what intercultural and language training, as well as organizational adaptation, accelerates the integration of new Canadians into a mainstream company. The knowledge generated will be translated into an Organization Integration Model (OIM), which includes the development and delivery of appropriate training to the organization to facilitate integration.

The OIM will be implemented across four organizational levels including corporate, business, functional and operational. . The intercultural training for this project is centred on competency building rather than only raising awareness for both Canadians and new Canadians. . 400 employees at CoSyn Technology and 150 employees at Landmark Builders are participating in intercultural training. . At management levels, managers will receive up to 18 hours of training and at the operational level, employees receive up to 12 hours of training. .

This project also focuses on reducing barriers to leadership positions in organizations for new Canadians by developing and piloting a CLB-referenced language curriculum. The 42-hour course for new Canadians builds the specific competencies to enhance communication with leaders or to assume leadership positions in the organizations. This course, Personal Management in a Multicultural Organization, together with the Clear Speech, Conversation Management and Business Writing courses, forms a comprehensive 120-hour, onsite, intercultural and language training program for new Canadians in the workplace.

Sponsor: Alberta Human Resources and Employment, Intergovernmental Relations and Immigration Branch and Citizenship and Immigration Canada
Project Team: Paul Holmes, Erin Waugh, Jake Evans
Partners: CoSyn Technology, Landmark Builders, WorleyParsons
Project Time Frame April 2008 – May 2009
Deliverables: Integration Field Guide for Engineering Employers; Language and Intercultural Workplace Training Courses

 

Rural ESL Enhancement: Roots and Connections Phase 2

Purpose:

Rural communities increasingly need to support newcomers joining their community through settlement, language training, and community integration programming. . The Rural ESL Enhancement project (Phase 1) responded to the need for a resource targeting newcomers to assist them in developing some survival language skills, increase their knowledge of the community and establish community connections so that newcomers could become participating community members. . In Phase 2 of this project, the Roots and Connections: A Culturally Integrated ESL curriculum for Community Orientation in Alberta resource and capacity development model is piloted in four rural communities. .

The pilot will enhance the effectiveness and usability of the Roots and Connections resource and will inform the capacity building and support model integrated in the resource. . The project will result in an evidence-based resource and capacity development model that will be available for all rural communities interested in the development and delivery of ESL programming. The resource will be shared with all Alberta community service providers to support their work in developing a welcoming community that promotes the full participation of newcomers in the social, cultural and economic life in their community.

Sponsor: Alberta Employment and Immigration
Project Team: Sarah Apedaile, Jaimy Miller, Cheryl Whitelaw
Partners: Community Adult Learning Councils
Project Time Frame January 2009 – February 2010
Deliverables: Roots and Connections: A Culturally Integrated ESL curriculum for Community Orientation in Alberta

 

Volunteer Alberta

Purpose: To research the inclusiveness of the rural Alberta nonprofit/voluntary sector to newcomers and facilitate community engagement and enhance the integration of newcomers through volunteerism.
Sponsor: Human Rights, Citizenship and Multiculturalism Education Fund
Project Team: Sarah Apedaile
Partners: Volunteer Alberta (project lead)
Project Time Frame August 2008 – April 2010
Deliverables: Networks between immigration and community organizations and agencies, lessons learned on how to facilitate inclusiveness in voluntary sector and community engagement for newcomers and increased awareness for new Canadians of volunteer opportunities in Alberta.

 

 

 

 

Last updated: April 29, 2008

 
   

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