This course is targeted towards employees who are interested in improving the clarity of their pronunciation.. . . Participants will actively transform critical elements of their spoken message, making it easier for the listener to understand and respond. . . Also included are opportunities for participants to discuss identity and settlement challenges they may be facing. . . Combined, the components of Clear Speech are designed to increase participant confidence using English, improving future language acquisition and workplace integration.

This course is designed for the employee searching for a deeper understanding and awareness of the Canadian workplace context and expectations. . . Participants will develop a broad range of appropriate strategies to communicate sensitively and diplomatically while improving clarity and conciseness. . . Conversation Management provides the participant with tools to work collaboratively and comfortably on culturally diverse teams. . .

This course will improve employee written communication by focusing on four key areas; structure, writing style, e-mail, and short reports. . . To improve structure, the participant will receive focused practice with the more nuanced parts of grammar such as modal auxiliary verbs, articles, and parallel structure. . . To improve writing style, participants will engage strategies for editing, organization, clarity, conciseness and consistency while keeping the audience in mind. . . E-mail correspondence will be improved by helping participants recognize interpersonal aspects affecting electronic correspondence, particularly when organizing and wording negative messages. . . Participants in Business Writing will be given the tools to write, edit and communicate appropriate, concise, and clear written messages.

This course develops the advanced communication skills essential for enhancing personal leadership and team interactions. Multi-faceted pragmatic language, conceptual vocabulary and reflective intercultural practice form the core components. Participants will pursue mainstream Canadian approaches to the personal disciplines of: Communicating Authentically, Managing Time and Stress, Relating to Leadership Styles, Resolving Conflict, Thinking Critically, Goal Setting, Continuous Learning and Communicating Attitudes. Personal Management in a Multicultural Organization is an inspiring, demanding, transformative learning course that will oblige learners to engage in high levels of reflection, internalization and application. . . Prerequisites are Conversation Management, Business Writing, and Clear Speech (or an interview with the program manager). Certificates will be awarded to participants with a passing grade of 85 per cent..

This course is designed to provide essential support to employees’ homes and families as they adapt to and integrate into Canadian society. . . A comfortable space is key to encourage spouses to discuss critical cultural and language issues that affect family life including settlement and adaptation, strategies for using both languages at home, family health and wellbeing, financial tips, community participation, educational options for children, and opportunities for professional development. Life in Canada for Spouses can be an integral part of training programs aimed at encouraging new Canadians to integrate into the Canadian context.

What can be done to open communication with employees having very basic English language skills?

This program is designed for workplaces primarily employing communication strategies such as translation or demonstration. The objective is to provide employees with basic language to enable co-workers and supervisors to communicate basic instructions and direction regarding tasks, safety, materials, or tools. A comprehensive needs assessment will catalogue the language specific to the workplace and instruction will give employees targeted pronunciation and language coaching.